07 | Database Management

We take over the customer communications so that you can keep the customers you've got!

We all know that customer retention relies upon strong and thorough "Relationship Management". Understanding Relationship Management that is contemporary for our time requires the need for:

• An automated process that records all sales and service transactions daily and allows you to keep a real time track of sales opportunities, market changes, and future growth.

• An automated "Response & Satisfaction Reporting System" that has the ability to monitor incoming customer replies from both your Sales and Service Satisfaction questionnaires so the appropriate staff members of your dealership can personally review and respond in real time to any dissatisfied customers while at the same time tabulating all satisfied customer responses for ease of review.

• Web-enabled E-Mail accessibility for all of your customers that allows scheduling of service appointments, ordering of parts, and customer comments (either favorable or otherwise) that is simple to use thus allowing your customer to find it easier to do business with your Dealership.

• Permission-granted E-Mail communications that are automated to allow a more thorough method of sending Predictive Service Reminders, Newsletters, and Promotional Matter which in turn allows direct response of your customers to make appointments and/or have a staff member contact them immediately.

• Traditional communications media that takes advantage of real time direct mail to your customers to promote Sales, Service and Parts marketing activities.

We automate the communications processes so that your staff can spend more of their time doing what they do best: serving your customers!

Progressive Dynamics services Automobile Dealerships and State Associations throughout the Continental United States. We specialize in customized training and consulting programs and processes for all departments and staff members. Our clients include domestic, foreign, and single point dealerships, as well as large dealer groups.