05 | Phone Skills

Are you Aware that...
Most Salespeople only get 18% of phone-ups to make an appointment!

Studies show that phone-ups that are handled properly become appointments that actually come into the dealership. Ultimately these opportunities close at higher percentages compared to conventional walk-in traffic.

How many opportunities are you never seeing?
Our Phone Skills Training First Examines Your Current:

• Number of Phone-Ups
• Method of Distribution
• Monitoring System
• Results By Number of Appointments
• Results By "Show Rate"
• Results By Number of Sales
• Level of Professionalism
• Training Process

After our analysis, we then customize a process that will be effective for your dealership! The Progressive Dynamics program not only includes in-house training, but also includes:

• Taped mystery calls for critique and awareness
• Call-in role play training for staff to work toward mastery

By the way, service and parts departments are also sales departments.... how are they doing with phone-ups?

Progressive Dynamics services Automobile Dealerships and State Associations throughout the Continental United States. We specialize in customized training and consulting programs and processes for all departments and staff members. Our clients include domestic, foreign, and single point dealerships, as well as large dealer groups.